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Warranty Policy

 

REPORT A WARRANTY ISSUE

Attachment Supply Company proudly stands behind all our products and offer full support to customers who need to submit a return or report a warranty issue. In the case of a defective item or a mistake in shipping, we will do everything in our power to make things right. We want to make this process as easy as possible for our customers. If you need to submit a warranty issue, you have three options:

  • Call us at 1-833-4-ATTACH
  • Email us at sales@attachmentsupply.com
  • Log into “My Account” and click the “Return Item” button

When calling or emailing, please be prepared to include:

  • Your name
  • Your order number
  • The reason for your return

When logging into “My Account,” please follow these steps:

  • Log in to your account
  • View your order under “Complete Orders”
  • Click the “Return Item” button

 

 

EMAIL

sales@attachmentsupply.com

MAILING ADDRESS

Attachment Supply Company

ATTN: Sales Dept.
964 Brown St.

Suite A

Akron, Ohio 44311

 

WARRANTY DETAILS

Attachment Supply's 1-Year Limited No-Hassle Product Warranty

If you find any physical manufacturing defects in the materials or workmanship of the product you purchased, we will repair or replace the item at no charge to you. We reserve the right to arrange for the most efficient and economical solution in order to satisfy your warranty issue. We will also cover all return shipping costs. We simply ask that you provide proof of purchase and arrange to have the item shipped back to us. We will honor this warranty for a period of 1-year (12 months) from the date of original purchase.

Attachment Supply's Customer Satisfaction Guarantee

When purchasing from us directly (www.attachmentsupply.com), we guarantee that we will deliver exactly what is described on our website. We guarantee your satisfaction by delivering exactly what is ordered, free of defects (see our warranty information below). Per our Returns Policy, we also provide our customers with the unbeatable option to return any unused within 30 days. Please visit Returns page for further details on how to return an item with Attachment Supply Company.

Attachment Supply's RMA Replacement Product Warranty

If you find physical defects in the materials or the workmanship used in the refurbishment of an RMA (Return Merchandise Authorization) product replacement, we will repair, or at our option replace, the product at no charge to you for a period of 90-days from the date the RMA was created, or until the end of your original warranty period (whichever is greater).

Attachment Supply's Stockyard Product Warranty

Product sold as as USED from our Stockyard is sold 'AS-IS' and Attachment Supply Company is not obligated to accept returns or replace. Rest assured we will do what we can to assist in these rare instances, but the manufacturer or the dealer holds this inventory and provides a description. 

OVERSTOCK units sold from our Stockyard remain covered under our original 1-Year Limited Warranty. Overstock product is excess unused inventory from the manufacturer or dealer. If you find physical defects in the materials or the workmanship used in a product sold as a demo unit, we will repair, or at our option replace, the product at no charge to you for a period of 90-days from the date of purchase.

EXCLUSIONS

Given that we deal in heavy-duty equipment that can be subjected to intense work and potential wear, some exclusions do apply when it comes to our warranty policy. Wear Parts which include but are not limited to, bucket/auger teeth & retaining hardware, pilot heads, hoses as well as hydraulic couplers. These items are deemed as consumable wear parts, and depending on how the equipment is used, will have a shortened life cycle.  If a product arrives with one of these items defective, and it is reported, we will cover it on a case-by-case basis. Because the ongoing life expectancy is the responsibility of the operator, and unforeseen operator mistakes or use cases can cause wear parts and consumables to break or break down much sooner than expected, we can not warrant any certain time frame for these items sold on attachmentsupply.com individually or as a part of another product.

Legal Disclosures

ATTACHMENT SUPPLY COMPANY WARRANTS THAT THE EQUIPMENT DELIVERED BY SELLER WILL BE OF THE KIND AND QUALITY DESCRIBED IN THE ORDER OR CONTRACT AND WILL BE FREE FROM DEFECTS IN WORKMANSHIP OR MATERIAL. SHOULD ANY FAILURE TO CONFORM WITH THIS WARRANTY OCCUR, AND THE BUYER HAVING GIVEN WRITTEN NOTICE TO SELLER WITHIN 180 DAYS FROM THE DATE OF SHIPPING, SELLER SHALL CORRECT SUCH NONCONFORMITY AT ITS OPTION BY EITHER REPAIRING THE DEFECTIVE PART OR PARTS OR MAKING AVAILABLE F.O.B. AT SELLERS LOCATION A REPAIR OR REPLACEMENT PART.

THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE OR ANY OTHER WARRANTIES, EXPRESS OR IMPLIED. CORRECTION AND NONCONFORMITIES IN THE MANNER AND FOR THE PERIOD OF TIME PROVIDED ABOVE, SHALL CONSTITUTE FULFILLMENT OF ALL LIABILITIES OF SELLER TO BUYER, WHETHER BASED ON CONTRACT, NEGLIGENCE OR OTHERWISE RESPECT TO OR ARISING OUT OF SUCH GOODS.

NEITHER PARTY SHALL BE LIABLE FOR SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES. THE REMEDY SET FORTH IN THIS INSTRUMENT ARE EXCLUSIVE, AND THE LIABILITY OF SELLER WITH RESPECT TO ANY CONTRACT OR SALE OF ANYTHING DONE IN CONNECTION WITH THE SAME, WHETHER IN CONTRACT, IN TORT, UNDER WARRANTY, OR OTHERWISE, SHALL NOT EXCEED THE PRICE OF THE GOODS OR PART UPON WHICH SUCH LIABILITY IS ALLEGEDLY BASED.