Returns and Exchanges
We will gladly accept the return of any unused item within 30-days of delivery and issue a full refund, minus the cost of the initial shipment. You will also be responsible for any return shipping costs. You can expect your money back within 4 weeks of leaving your item with the return shipper, and in most cases you will receive your refund sooner.
We do everything we can to ensure accurate shipments of reliable products. In the rare case that you receive an incorrect or defective item, we will issue a full refund and cover all original and return shipping costs.
We only accept returns of unused items. If we receive a return, and upon inspecting the item for damage, misuse, or signs of operation, find the item to be non-salable as a new item, you will be notified and presented with two options.
1. You may receive store credit in the amount of the original order, minus the cost of the initial shipment, as well as a 5-10% restocking fee and an agreed-upon fee related to the damage incurred.
2. You may opt to have the damaged item returned to you. You will be responsible for all shipping costs, including the initial shipping cost, the return shipping cost to Skid Steer Solutions, and the additional return shipping cost to get the damaged item back to you.
HOW TO RETURN AN ITEM
You have three options when it comes to initiating a return with Attachment Supply Company:
- Call us at 1-833-428-8224
- Email us at email@example.com
- Log into “My Account” and click the “Return Item” button
When calling or emailing, please be prepared to include:
- Your name
- Your order number
- The reason for your return
When logging into “My Account,” please follow these steps:
- Log in to your account
- View your order under “Complete Orders”
- Click the “Return Item” button
For items purchased over $2,000 that are being returned in used condition, or for customers returning multiple parts, we ask that you please fill out and include the following form: